Who We Are

For more than a quarter century Susan international companies customers have benefitted from our outstanding industry knowledge and our ability to consistently provide high-quality specialty surgical instruments. Our Instrument Specialists bring years of industry experience to every customer interaction and constantly strive to meet our goal of 100% customer satisfaction.

Known for providing unsurpassed overall value, the instruments we sell are backed by a surgeon satisfaction guarantee. We sell German, American-made, and high-quality instruments that are often sourced through the same manufacturers as higher-priced name-brand instrument companies. We will only provide you with a quote on instruments that will match your required specifications and deliver an equal- or superior-quality instrument with substantially more value. And we can reference any catalog number from any company. That’s why 99% of our customers report surgeon satisfaction.

Our competitive advantage is created through a dedicated team of highly-trained and experienced instrument specialists who understand the unique challenges of the industry and deliver unparalleled customer service. Our customers are assigned Primary and Secondary Instrument Specialists to ensure that a consultant familiar with your account and individual challenges is always available.

We help our customers get more out of their annual budget and save considerable time and effort. No complicated phone menus to navigate. Simply call or email us your requirements and we provide you with a quote allowing you to effortlessly and effectively compare cost against contracted and non-contracted suppliers.

How We Work

Locating and comparing specialty surgical instruments is easy with one call to Millennium Surgical Corp. You’ll be connected directly with an experienced Instrument Specialist who is dedicated to helping you with your instrument needs, not a complicated phone menu.

Our extensive knowledge comes from 25 years of industry experience. We can reference any catalog number or description from any manufacturer. And we will only provide you with a quote on instruments that match your instrument specifications and deliver an equal or superior quality instrument with substantially more value.

Say goodbye to automated systems, voice mail, and a lack of product support. Our knowledgeable Instrument Specialists are available five days a week, 10 hours a day. We can provide you with a quote over the phone or by email.

Looking for a hard-to-find instrument? Ask the Instrument Guru for help! Quickly locate the instrument you need without days of research by submitting your question to susaninternational958@gmail.com

Payment Term And Returns

TERMS

• Net 30 days from invoice date.
• Credit Card payments incur a 3% surcharge.
• PayPal payments incur a 4% surcharge.
• Past due balances subject to finance charge of 1.25% per month.

SHIPPING

Pre-paid and added to invoice.

Accounts Receivable Contact

Email: susaninternational958@gmail.com
Voice: 03020378000

RETURN POLICY

Please distribute to any staff members who have purchasing authority. We make every effort to serve our customers fairly. Please follow this policy if returns are required.

RETURN PROCEDURE

Authorization must be obtained prior to the return of any merchandise. To obtain a return goods authorization number (RGA), please have the following when you contact us.

1. Customer name or customer number as it appears on the original invoice.
2. Your Purchase Order number or Susan international Invoice number.
3. Item numbers and quantities of items to be returned.
4. Reason for your request to return item.

The RGA number must accompany all returned products.

All products must be shipped to our office unless you are instructed otherwise. Please send to the address below.

Care must be taken when packaging and shipping a product for return. If possible please utilize the original shipping containers and protective packing materials. Products returned to Millennium in good condition within 30 days will be given full credit.

Additionally as conditions of return the customer must provide Millennium a tracking number of any return shipment and return shipment must be received by the date given with the RMA. Returns received after the date on the RMA will not be accepted.

Shipping charges will still be due in full for any expedited shipments.

Shipping charges will still be due in full for any returns after 30 days of invoice date or for expedited shipments.

Products will be inspected upon return. Issuance of credit will be given within 10 days of return except any returned scopes which will be credited only after the scope passes an inspection by the manufacturer.

The following items may be excluded from this policy: Sterile products, products with some items missing, diamond knives, I/A tips, Bipolar Forceps, K-Wires and Steinman Pins, equipment such as light sources, headlights, OR furniture, and custom instrument or standard instrument customized in any way. Some products, like sterilization trays, will incur a restocking fee even when returned within 30 days.

Any products distributed by Susan with the original manufacturer’s name will follow the original manufacturer’s return policy and procedures.

Please remit payment to this address:
susan international

Please ship returns to this address:
Susan international

Updated 11/10/2024